Returns & Exchanges
YUSHE FASHION INC.
RETURN, EXCHANGE & STORE CREDIT POLICY
Effective Date: October 27, 2026
Last Updated: October 27, 2026
1. OUR COMMITMENT
At YUSHE Fashion Inc. (“YUSHE,” “we,” “us,” or “our”), we want every customer to shop with confidence.
This Return, Exchange & Store Credit Policy explains the conditions for returning products purchased through www.yushefashion.com, including return periods, product eligibility, exchanges, store credit, shipping costs and procedures for domestic and international orders.
YUSHE offers individual garments and coordinated sets. Return eligibility and available resolutions may vary by product and destination.
YUSHE's standard resolution for eligible voluntary returns is store credit, with exchanges available where offered. We apply this policy while respecting all mandatory consumer rights applicable to each transaction.
Where applicable law requires a monetary refund or another remedy, YUSHE will honour the customer's legal rights. Nothing in this Policy limits any rights that cannot legally be excluded.
2. RETURN PERIOD
2.1 Standard 30-Day Return Program
YUSHE offers a standard return-request window of 30 days from the date the customer receives the product, subject to the product-specific terms disclosed before purchase.
Customers must submit their return request within the applicable period and should follow YUSHE's return instructions before sending products back.
The 30-day program does not mean every product is eligible for a return. Eligibility depends on the product's disclosed return terms, its condition, and applicable law.
For eligible voluntary returns, YUSHE generally offers store credit or an exchange where available. The available options will be disclosed on the relevant product page before purchase.
2.2 Mandatory Statutory Cancellation Rights
Certain jurisdictions provide additional cancellation or withdrawal rights for online purchases.
For example, eligible consumer purchases in the European Union and United Kingdom generally have a statutory 14-day cancellation or withdrawal period, subject to applicable exceptions.
Where a customer exercises a statutory right, YUSHE will follow the applicable legal requirements concerning cancellation, return procedures, deadlines, delivery costs and refunds or other remedies.
These mandatory rights are separate from and are not reduced by YUSHE's standard 30-day return program.
3. PRODUCT-SPECIFIC RETURN RESOLUTIONS
YUSHE determines the standard return resolution for each product or product category. The applicable terms must be clearly displayed on the relevant product page and, where appropriate, at checkout before the customer places an order.
Depending on the product, the standard resolution may be one of the following:
Option A — Store Credit
Eligible voluntary returns may be settled through store credit for use on future eligible purchases from YUSHE.
Where store credit is the disclosed standard resolution, customers will not automatically qualify for a different resolution solely because a voluntary return is approved.
Store credit is subject to the terms disclosed when it is issued and may be used toward eligible future purchases on the YUSHE website.
Option B — Exchange
Where offered, customers may request an exchange for another size or eligible product, subject to stock availability and the disclosed exchange terms.
If the requested item is unavailable, YUSHE will communicate the available options.
An exchange will not be imposed in place of another remedy where applicable law requires a different outcome.
Important Customer Disclosure
Before completing a purchase, customers must be able to identify the applicable return option, return period, material conditions and relevant exclusions.
YUSHE will not apply an undisclosed store-credit-only or non-returnable condition retroactively to an existing purchase.
Legal Rights
Where applicable law requires a monetary refund or another remedy, YUSHE will honour the customer's legal rights. Nothing in this Policy limits any rights that cannot legally be excluded.
4. STANDARD RETURN ELIGIBILITY
For standard change-of-mind or size-related returns, the product should meet the following conditions, unless applicable law provides otherwise:
- The return request is submitted within the applicable return period.
- The garment is unworn, unwashed, unused, and unaltered, apart from handling reasonably necessary to inspect or try on the item as permitted by law.
- Original product tags and labels remain attached where required.
- The item is returned with its original components and accessories, where applicable.
- The product is free from stains, makeup marks, perfume, odours, damage or signs of use beyond permitted inspection.
- The customer provides the order number or other reasonable proof of purchase.
- The product satisfies any additional conditions clearly disclosed before purchase.
YUSHE may inspect returned products to determine eligibility under the applicable policy.
If a return does not satisfy the disclosed conditions, YUSHE will communicate the reason and any available next steps, subject to applicable law.
These conditions do not override statutory cancellation rights or legal remedies for defective, damaged, incorrectly supplied, or misrepresented products.
5. COORDINATED SETS AND INDIVIDUAL GARMENTS
YUSHE offers individual garments as well as coordinated outfits sold as complete sets.
Where a product is sold as a complete set, the standard return may require all components to be returned together in their original condition.
For example, if a top and matching pants are sold as one coordinated set, returning only the top may not qualify for a standard change-of-mind return if the product-specific terms require the complete set.
Partial returns may be permitted where YUSHE expressly allows them for a particular product or where applicable law requires a different outcome.
Any restriction on returning individual components of a set must be clearly disclosed before purchase.
6. SIZE, FIT AND AI VIRTUAL TRY-ON
Customers are encouraged to review product measurements, size charts, fabric descriptions and product photographs before ordering.
YUSHE may provide an AI-powered Virtual Try-On feature that generates a visual preview of how selected garments may appear on a customer.
Virtual Try-On is intended as a shopping aid only. AI-generated previews may differ from the actual garment in fit, proportions, measurements, drape, colour, texture or appearance.
A virtual preview does not guarantee that a product will fit or look exactly as shown.
Photos are used only to generate previews and are not stored by YUSHE or used for advertising or AI training. If third-party providers process photos, they must be handled in accordance with applicable privacy laws.
Using Virtual Try-On does not waive or restrict any return, cancellation or consumer protection rights available under applicable law.
Standard size-related returns and exchanges remain subject to the disclosed product-specific return terms.
Information about the collection, use, storage, sharing and deletion of photographs submitted through Virtual Try-On should be explained in YUSHE's Privacy Policy and any applicable feature-specific notice.
7. DAMAGED, DEFECTIVE, INCORRECT OR MISREPRESENTED PRODUCTS
If a customer receives an item that is damaged, defective, materially different from its description or incorrectly supplied, the customer should contact YUSHE as soon as reasonably possible.
Please email info@yushefashion.com and include:
- The order number.
- The name or description of the affected product.
- A description of the problem.
- Photographs or other reasonable supporting evidence, where appropriate.
YUSHE will review the claim and communicate the next steps.
Depending on the circumstances and applicable law, the customer may be entitled to a repair, replacement, exchange, price reduction or another legal remedy.
YUSHE will not impose store credit or an exchange in place of a monetary refund or another remedy where applicable law requires a different outcome.
A product's standard return setting or final-sale designation does not remove mandatory rights relating to defective, damaged, incorrectly supplied or misrepresented goods.
8. PRODUCTS THAT MAY BE NON-RETURNABLE
Certain products may be designated as final sale or excluded from YUSHE's voluntary change-of-mind return program where permitted by law.
Examples may include:
- Products explicitly marked as final sale before purchase.
- Personalized or customized products, where a lawful exception applies.
- Products subject to legitimate hygiene-related restrictions, where permitted by law and properly disclosed.
- Products that fail the applicable condition requirements for a standard return.
An item will not be excluded from a mandatory statutory cancellation or refund right merely because it is labelled final sale, discounted, or non-returnable, unless a valid legal exception applies.
9. HOW TO REQUEST A RETURN OR EXCHANGE
Step 1 — Contact YUSHE
Email info@yushefashion.com with your order number, product details and reason for the return or exchange.
Step 2 — Receive Instructions
Our team will review your request and provide return authorization, applicable conditions and shipping instructions.
Step 3 — Prepare the Package
Pack the eligible item securely, including the required original components, tags and accessories.
Step 4 — Ship the Return
Use the return address and shipping method provided by YUSHE. Retain the tracking number and shipping receipt.
Step 5 — Inspection and Resolution
Where inspection is appropriate, YUSHE will assess the returned item and process the applicable store credit, exchange or legally required remedy within the timeframe required by law or the disclosed policy.
Customers should not send products to an unconfirmed address.
Nothing in this procedure requires a customer to wait for authorization where doing so would unlawfully restrict a statutory cancellation or return right.
10. RETURN SHIPPING COSTS
10.1 Standard Change-of-Mind Returns
For ordinary change-of-mind or size-related returns, customers may be responsible for return shipping costs where this has been disclosed in advance and is permitted by applicable law.
10.2 Defective or Incorrectly Supplied Products
Where a product is defective, damaged, incorrectly supplied or otherwise covered by a legal remedy requiring YUSHE to bear return costs, YUSHE will handle those costs in accordance with applicable law.
10.3 Statutory Cancellation Rights
For statutory cancellation or withdrawal rights, return shipping costs and any required delivery-cost refunds will be handled according to the applicable jurisdiction's rules and the information properly disclosed before purchase.
11. STORE CREDIT TERMS
Where store credit is the applicable standard return resolution:
- Store credit will generally be issued after the return is approved, unless otherwise required by law or communicated by YUSHE.
- The amount will reflect the eligible value under the applicable return terms and any lawful adjustments.
- Store credit will be issued through the method communicated to the customer.
- Applicable redemption conditions, exclusions, and expiry dates will be disclosed when the credit is issued.
- Store credit may be used toward eligible future purchases on the YUSHE website.
Store credit is not automatically redeemable for cash, except where required by applicable law or expressly offered by YUSHE.
Any expiry date, restriction or deduction must comply with the laws applicable to the relevant customer and transaction.
Store credit will not be substituted for a monetary refund or another remedy where applicable law requires a different outcome.
12. LEGALLY REQUIRED REFUNDS AND PROCESSING TIMES
YUSHE's standard resolution for eligible voluntary returns is store credit, with exchanges available where offered.
However, certain circumstances may require YUSHE to provide a monetary refund or another remedy under applicable law. These circumstances may include eligible statutory cancellations, qualifying shipping delays, defective or misrepresented products, or other situations covered by mandatory consumer protection rules.
Where a monetary refund is legally required, YUSHE will generally return it to the original payment method unless applicable law or the payment arrangement requires otherwise.
YUSHE will initiate legally required refunds within the applicable legal deadline. A third-party payment provider's processing time does not extend a statutory deadline that applies to YUSHE.
Any deduction for used or damaged products, return shipping, restocking, or other costs will be made only where legally permitted and properly disclosed.
13. ORDER CANCELLATIONS AND SHIPPING DELAYS
Customers who wish to cancel an order before dispatch should contact info@yushefashion.com as soon as possible.
Cancellation may not be possible once an order has been processed or dispatched, but any applicable statutory cancellation rights remain unaffected.
YUSHE will comply with applicable shipping and delivery requirements, including the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.
Where required, if YUSHE cannot ship an order within the promised timeframe—or within the applicable default period where no timeframe was stated—we will notify the customer and provide the legally required choice to consent to a delay or cancel the order.
Where cancellation requires a monetary refund under applicable law, YUSHE will provide that refund rather than substitute store credit.
14. U.S. DOMESTIC ORDERS
For orders delivered within the United States, this policy applies alongside applicable federal, state, and local consumer protection laws.
14.1 State-Specific Return Disclosures
YUSHE will provide clear and conspicuous disclosure of its return and exchange restrictions wherever required by state law.
This includes complying with applicable disclosure requirements for restrictive return policies, including those that may apply to California transactions.
The applicable product return terms should be accessible before purchase and presented in a manner that allows customers to understand whether a product qualifies for store credit, an exchange, or no voluntary change-of-mind return.
14.2 Defective Products and Statutory Rights
Nothing in this policy limits mandatory rights under applicable state consumer protection laws, warranty laws, or other laws governing defective or misrepresented merchandise.
The applicable legal remedy will depend on the product, transaction, and jurisdiction.
14.3 Sales Tax and Required Adjustments
Where a monetary refund or another adjustment is legally required, associated sales tax and other refundable amounts will be handled in accordance with applicable law and the original transaction.
15. INTERNATIONAL ORDERS
YUSHE may accept orders from countries outside the United States. International transactions may be subject to consumer protection laws in the customer's country or region, depending on the transaction and applicable legal rules.
The standard 30-day return program applies subject to any mandatory local rights.
15.1 European Union
For eligible consumer purchases made online, EU law generally provides a 14-day withdrawal right beginning when the consumer receives the goods, subject to applicable exceptions.
Where a customer validly exercises that right:
- The customer must notify YUSHE within the applicable withdrawal period.
- The customer generally has a further 14 days to send the goods back.
- YUSHE will provide the refund required by law, including the applicable standard delivery charge where required.
- The refund will be processed within the applicable legal timeframe.
- Return shipping costs may be borne by the customer where the law permits and the required information was provided before purchase.
Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics, and functioning, as they could in a shop. Any legally permitted deduction for diminished value must be assessed in accordance with applicable law.
15.2 United Kingdom
For eligible online consumer purchases, UK distance-selling rules generally provide a 14-day cancellation period after delivery, followed by a further 14 days to return the goods.
Where a customer validly cancels:
- YUSHE will provide the applicable monetary refund within the required period.
- Standard delivery charges will be refunded where required by law.
- Return shipping costs will be handled according to applicable law and the disclosures made before purchase.
- Any permitted deduction for diminished value will comply with the relevant legal requirements.
Exceptions apply to certain categories of goods and circumstances. These exceptions will not be assumed to apply to ordinary apparel without an appropriate legal basis.
15.3 Other International Destinations
For customers outside the United States, European Union, and United Kingdom, YUSHE will apply the standard product-specific policy together with any mandatory consumer rights applicable to the transaction.
Local laws may prescribe different cancellation periods, return procedures, refund deadlines, warranty rights, or remedies for defective goods.
Where local law requires a monetary refund, statutory cancellation right, or other remedy, that requirement will take priority over the standard store-credit or exchange option.
15.4 Customs, Duties and International Shipping
International returns may involve shipping charges, customs documentation, import duties, taxes, and other logistical requirements.
Customers should obtain return instructions before shipping a product internationally.
Responsibility for return shipping, customs charges, duties, or other costs will be determined by the applicable product terms and mandatory law.
YUSHE will not impose a fee or deduction that is prohibited by applicable law.
16. RETURN DESTINATION AND WAREHOUSE PROCESSING
Approved returns are directed to YUSHE's designated return warehouse in Kansas, United States, unless different instructions are provided for a particular order.
The return address and any required authorization details will be communicated to the customer.
Customers shipping internationally should follow the customs and shipping instructions provided by YUSHE and retain proof of dispatch.
Warehouse inspection supports the return process but will not be used to delay or defeat a legally required refund or other remedy beyond the period permitted by applicable law.
17. EXCHANGES AND PRODUCT AVAILABILITY
Exchanges are available only where offered for the relevant product and where suitable inventory is available.
If the requested size or product is unavailable, YUSHE will communicate the available options.
Customers will not be required to accept store credit or another product in place of a legally required monetary refund or other remedy.
18. GIFTS AND DONATIONS
Customers may choose to gift or donate an eligible item they no longer wish to keep.
This is entirely optional and does not replace or limit any applicable return, cancellation, exchange, refund, or statutory consumer right.
19. POLICY INTERPRETATION AND UPDATES
This policy should be read alongside YUSHE's Terms of Service, Privacy Policy, and Shipping Policy.
If any provision conflicts with a mandatory consumer protection requirement, the mandatory legal requirement will prevail to the extent of the conflict.
YUSHE may update this policy to reflect changes in products, operations, or legal requirements. The applicable version will be published on the website with its revision date.
Changes will not retroactively remove rights associated with an existing transaction where prohibited by law.
Legal Rights Statement
Where applicable law requires a monetary refund or another remedy, YUSHE will honor the customer's legal rights. Nothing in this Policy limits any rights that cannot legally be excluded.
20. CONTACT INFORMATION
For return, exchange, or store-credit enquiries, please contact:
Yushe Fashion Inc.
Email: info@yushefashion.com
Website: www.yushefashion.com
Please include your order number and relevant product details so our team can assist you efficiently.
Our commitment: YUSHE aims to provide a clear and fair resolution process, with store credit as the standard resolution for eligible voluntary returns, while respecting the consumer rights applicable to every order.